Practical correspondence

Questions, answered discreetly.

Everything essential for a confident arrival. What remains unrevealed is intentional.

Frequently asked

Before the night.

For private enquiries: contact@eclypse.ch
Replace with the confirmed Eclypse address before launch.

Do I need to wear a mask?+

Yes. A masquerade mask is required for entry to Masquerade — Chapter I.

What type of mask is accepted?+

Masks must be elegant and inspired by traditional Venetian masquerade designs. Novelty, costume, brightly coloured plastic, superhero, or casual party masks will not be accepted.

Can I bring my own mask?+

Yes. During checkout, confirm that you will bring your own and acknowledge the mask requirements.

Can I purchase a mask from Eclypse?+

Yes. Guests without an appropriate mask can select one from the official Eclypse collection during ticket checkout.

How will I receive my mask?+

Unless otherwise stated during checkout, your mask will be reserved under your name and available for collection at the designated Eclypse desk.

What happens if my mask does not respect the dress code?+

Entry remains subject to the Eclypse dress code. Guests arriving with novelty or inappropriate masks may be asked to replace them before entering.

How is access approved?+

Joining the private list does not guarantee entry. When applications open, approved guests receive a private invitation link.

How will my ticket be delivered?+

Confirmed guests will receive an order email and a unique QR ticket after secure payment. The ticketing integration must be connected before invitations are released.

What is the age requirement?+

Masquerade — Chapter I is reserved for guests aged 19 and over. Valid identification may be required.

May I be asked to remove my mask?+

Yes. Guests may be asked to remove their mask temporarily during identity or age verification.

When is the venue revealed?+

The exact Geneva location is shared only with confirmed guests, close enough to the event for considered planning.

When should I arrive?+

Doors open from 21:00. Any final arrival window or last-entry guidance will be sent to confirmed guests.

Can I transfer or refund my ticket?+

Final transfer and refund conditions will be displayed before payment and included in your confirmation.

Will there be photography?+

Event photography may take place. Final notice, consent, and opt-out guidance will be provided before the event.

Is the event accessible?+

Final step-free access, facilities, and assistance information will be confirmed with the venue. Contact Eclypse privately before purchasing if you require specific arrangements.